The standardization of business processes, whether they pursue cost reduction, control, security, organization, structuring or other purposes, are of great importance in each sector. No larger company – whether in telecommunications, the financial sector, the service sector or other business environments – can afford it to leave the business processes to chance.
Often the overview of recurring processes decides over the success of the entire company. At the same time, the company has to retain a certain degree of flexibility, because customers can not be entirely defined as a part of a process chain due to their individuality.
Thus an optimal medical workflow
supports the entire patient stay from the admission to discharge and possible follow-ups professionally and humanely,
reduces the risk of diagnostic and treatment errors through standardization and documentation and
reduces the time and material expense and makes them measureable to ensure cost-effectiveness.
Setting strategic goals and building up a corporate identity
The foundation for building a corporate identity is to define the strategic goals specific to your medical facility. They should be summarized in a few points, formulated clearly and unequivocally and – particularly important – be measurable. We are looking forward to bringing in our experiences from similar projects and to advising you on the definition of the intended goals of your organization.
In addition, we support you in the development of key performance indicators (KPIs), which are used subsequently to measure the process efficiency. These are based on your business objectives and take into account different critical success factors such as:
average duration of specific examinations
average waiting time for an appointment
profitability of certain services
degree of patient satisfaction
Analysis & Consulting
At the beginning of each process standardization and optimization are the analysis of existing work processes and the definition of the strategic goals specific to the respective medical facility.
Our experts support you actively and passively from the definition of the procedure through the organization of workshops and employee surveys to the consolidation of the results and the development of strategic goals.